5.1 – The Vendor delivers products ordered on the site in metropolitan France and abroad. Products will be sent to the delivery address previously indicated by the Customer during the order process. In order for the order to be processed correctly, the customer must ensure that he/she has provided accurate and complete information concerning the delivery address and other mandatory data. In the event of an error in the recipient’s details, GENTLEMAAN cannot be held responsible for the impossibility of delivering the order.
5.2 – Order processing and dispatch times may vary from one to three working days depending on the products ordered, stock availability and the delivery method chosen. In accordance with article 4 paragraph 3 of these general terms and conditions of sale, the customer is informed of the shipment by e-mail. The times indicated in the dispatch notification are optional for the Seller and purely indicative for the Customer, and have no contractual value whatsoever. They correspond to average delivery times and reflect the times announced by partner carriers in number of working days. Despite our best efforts, this figure may vary due to factors such as logistical problems, strikes, customs controls, annual vacations, Covid 19 and other special operations (inventories, trade fairs and shows) which may slow down the delivery of your parcel. The delivery time is taken into account from the moment the parcel is handed over to the carrier and the tracking number is issued to the customer. The Company’s power to influence delivery times ends when the logistics subcontractor takes charge of the parcel. The Seller shall not be held liable for failure to meet its contractual obligations in the event of delay or if said failure is due to an act of God or force majeure as defined by applicable law.
5.3 – Delivery times depend on (1) the time taken to confirm payment (2) the time taken for the order to be processed by the customer service department (3) the delivery times of the partner carrier(s). Delays in delivery do not entitle the customer to any reimbursement or other compensation. In the event of non-receipt of a parcel within the time indicated (for information only), the Customer must first check the information available on the routing of his order with the carrier, using his tracking number. If the product ordered has not been delivered by the end of this period, an automatic extension protects the Seller from having to deliver the order. In accordance with the law, the latter must deliver the goods or perform the service no later than thirty days after the conclusion of the contract.
If the search is unsuccessful, the customer is invited to contact customer service at contact@gentlemaan.com or via the contact form. An investigation will then be opened with the carrier. During this investigation, no refund or return of merchandise can be made. If the investigation leads to the package being found and enables the Vendor to carry out delivery within a reasonable additional time, the contract is maintained and the Vendor undertakes to honour the service. If, at the end of the investigation, the carrier considers the package to be lost, we will return a product to you at our expense.
In the event of failure to comply with the legal 30-day time limit, the Customer may, after having unsuccessfully requested the Vendor to honour delivery within an acceptable additional time limit, cancel the contract by registered letter with acknowledgement of receipt, following the withdrawal procedure defined below.
5.4 – Your parcel will be delivered to your letterbox by a partner carrier. In the event of absence in the case of a parcel with signature, the carrier may either drop it off at a relay point or attempt delivery at a later date. In this case, the Customer is required to check the routing of his parcel and its type of deposit through the carrier’s website using his tracking number. In the case of a drop-off at a relay point, the customer is obliged to collect the parcel within a few days. After a certain period, the site cannot be held responsible if the parcel is returned to sender. In this case, the cost of a new shipment will be borne by the Customer.
5.5 – GENTLEMAAN undertakes to use all reasonable care in carrying out the delivery and service offered to the Customer. The site is responsible, within the limits of these GCS, for shipping to the address indicated by the Customer and for tracking orders through specialized transport companies. However, the consignee is obliged to check the package on arrival and to make any reservations or claims that appear justified to the deliverer whenever possible. The Buyer is requested to refuse delivery if the goods are damaged or missing, or if the parcel has been opened or damaged and shows obvious signs of deterioration or suspicion of repackaging, and to notify the Seller immediately by sending a formal e-mail to : contact@gentlemaan.com or via the contact form. In the customer’s own interest, he/she is obliged to have the damage recorded by the deliverer in order to be able to claim spoliation insurance, which will simplify the handling of the claim.
Failing this, the Customer must send a registered letter to the carrier stating the reservations made on opening the package within 3 days of delivery of the order. Otherwise, all services will be automatically rejected and no refund or exchange will be possible. These instructions are beyond the control of the Vendor and are only an extract from the application of the general terms and conditions of sale of the partner carriers indicated in these GCS for information purposes only and without any guarantee of the accuracy or recency of the information. The Seller will support your efforts to assert your rights within the limits of its responsibility and subject to compliance with the applicable procedure and supporting documents. Failing this, we shall have no recourse against the carriers and shall not be liable in any way for any dispute between the carrier and the customer. In an ethical concern to ensure that no Customer is wronged, the Vendor reserves the right to deal with this type of dispute on a case-by-case basis, and any refund, exchange or after-sales service is subject to its acceptance. In all cases, the Customer is invited to contact the Seller’s customer service department.
5.6 – Goods accepted without reservations by the consignee at the time of delivery and/or in the absence of immediate formal notice from the Vendor and a formal letter sent to the carrier within 3 days, are deemed to have arrived in good condition and in their entirety. In accordance with article L138-4 of the French Consumer Code, any risk of loss or damage to the goods is transferred to the Customer at the time when the Customer or a third party representative takes physical possession of the goods.
5.7 – The seller undertakes to deliver the parcel as quickly as possible. To do this, it calls on specialist delivery companies recognized worldwide for their efficiency. However, the latter reserves the right to ship the order by the carrier of its choice, at its own discretion at the time of shipment, and is under no obligation to deliver the package by a specific service provider or means, without prior written agreement between the parties. Partner companies include, but are not limited to, UPS, FEDEX, DHL and Colissimo.